Principal Function: The Dispatcher is responsible for ensuring on-time delivery to NOW Courier customers.
Essential Duties and Responsibilities: Duties include, but are not limited to:
1. Coordinates dispatching of customer orders to NOW Courier fleet drivers and independent contractor drivers.
2. Maintains and monitors order activity including accurate and complete order entry.
3. Issues time managed assignment of orders.
4. Monitors order progress and proper order completion.
5. Records order updates from start of order through completion.
6. Monitors fleet availability proactively to maintain on-time and accurate completion ratio.
7. Advises management of fleet deficiencies.
8. Assists customers with questions including pricing, direction, follow-up, and requests for proofs of delivery.
9. Pulls parts from warehouse, completes documents, and prepares for shipment or delivery.
10. Assists warehouse staff, as needed.
11. Monitors dock and warehouse activity in compliance to TSA standards.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Education and/or Experience: Associate s degree (A.A.) or equivalent from a two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience. Previous experience working in the logistics and distribution industry is desired.
Knowledge, Skills, and Abilities:
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities
This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties will require occasional work in a warehouse environment. The noise level in the work environment is usually quiet to moderate.
While the offices of NOW Courier are open from 8AM to 5PM, Monday through Friday, this job may require work beyond these hours and on the weekends.
As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 95% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.
We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.